FAQ
Orders & shipping
Where do you ship?
We currently ship to addresses in the United States. Orders ship from warehouses within the United States.
How much is shipping?
Standard shipping is $4.99, and it is free on orders of $35 or more.
How long will my order take?
Orders are processed within 1–2 business days (excluding weekends and U.S. holidays). Most orders arrive within 3–7 business days after they ship. Alaska, Hawaii, U.S. territories and P.O. boxes may take longer. Delivery times are estimates and are not guaranteed.
How do I track my order?
When your order ships, we email you a tracking number. Tracking is usually active within 24–48 hours.
Will everything arrive in one box?
Not always. Items in one order may arrive in separate packages, and packaging may come from our fulfillment partners.
Returns & refunds
What is your return policy?
You have 30 days after receiving your item to request a return. Items must be unused, in the same condition you received them, in their original packaging, with proof of purchase. To start a return, contact us with your order number — items sent back without a return request first can’t be accepted.
My item arrived damaged or wrong. What should I do?
Please inspect your order when it arrives. If it is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and we will make it right.
When will I get my refund?
Once we receive and inspect your return, we will let you know if it is approved. Approved refunds go back to your original payment method within 10 business days; your bank may take a little longer to post it.
Can I exchange an item?
The fastest way is to return the item you have and, once the return is accepted, place a new order for the item you want.
Products
Do pieces need assembly?
Many pieces need simple assembly. Each product page notes what to expect.
Is the leather real?
Pieces made with faux (PU) leather are labeled as faux leather on their product pages. If a page doesn’t say genuine leather, it isn’t.
Will the color look exactly like the photos?
We try to show every piece accurately, but colors can look slightly different depending on your screen and settings. Check the dimensions on each product page before ordering.
Payment
Which payment methods do you accept?
Major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Payments are processed securely at checkout.
Are taxes included in the price?
Prices do not include sales tax. Any applicable tax is calculated at checkout.
Still have a question? Contact us — we’re happy to help.